Shipping Information
Deliveries
We can deliver to anywhere in Ireland and UK. Our aim is to get you your furniture as quickly and safely as possible. Therefore, we primarily use our own Rathwood Fleet and couriers who are efficient and are sure to handle your furniture with the utmost care. Depending on your location, a third-party delivery company may be used and the lead times might be increased slightly.
Please Note: For Garden Furniture ordered online, Rathwood may only DELIVER your order. We currently cannot accommodate in-store collection for products ordered online.
Delivery Methods:
We offer 2 methods of carriage which are dependent on the type of items ordered. The costs and the lead times for each delivery option are outlined below:
1. Parcel Delivery – Standard Size FREE / Large Size €16.85
For our smaller items for orders between 50 euro and 250, we offer FREE delivery; you can see the costs for these at the checkout stage of your order. Once the item is in stock, this takes 2-3 working days. We also work with An Post and UPS to provide this service.
2. RW Fleet Delivery – Standard Size €39 / Large Size €59 / Extra Large Size €79
Our general lead time on all items is 7-10 working days, once the item is in stock. If you require furniture urgently or within a certain time frame, please do not hesitate to contact us on 059 9156285.
If for some reason we are unable to deliver within our general lead time of 7-14 working days, we shall contact you directly to advise. We make every effort to deliver goods within the timescale given to you (supplied in your customer portal link sent via email at the time of purchase). However, delays beyond our control can sometimes occur due to ongoing global logistical challenges.
Please note, delivery timescales to the U.K. may be extended due to new Customs procedures as a result of Brexit.
Before Placing your Order:
Step 1 – Check Measurements
You can check the dimensions of each product in the ‘About this Product’ section of the product. Please do not hesitate to contact us for any additional information you may need.
Step 2 – Check the Location and the Path to the Location
Using the online measurements, check will the selected product fit in your desired location? Will you have to move any existing items etc. Will the boxed item fit through side gates etc?
Ensure the location is accessible for our delivery drivers on the day of delivery. It is solely the responsibility of the customer to transport the goods over or through any obstacles. *Please note delivery drivers cannot enter homes due to Covid-19.
Prior to Delivery:
Our couriers will be in contact via email and text message to advise you of a date and time for delivery of your items. It will inform you of a 2-hour window as to when delivery will occur the following day. You will receive this confirmation at least 24 hours prior to your delivery slot and will be asked to accept this slot to ensure there is someone there to accept the delivery.
If the time slot is not suitable, our couriers will do their utmost to accommodate your needs and work around your availability, but this may extend the lead time for your delivery. Please call us on 059 9156285 if you cannot accept the delivery slot that was given to you or leave on a note on your delivery notification with your delivery requests. The RW Fleet follows specific routes and we may not be in your area on certain days of the week. Therefore, delivery requests for specific dates are on a request only basis and cannot always be fufilled.
We may store your goods for up to 14 days from when the item is in stock provided this is specifically requested and agreed to by our team and full payment is made at the point of sale. Unfortunately, we cannot hold goods for any longer than this.
On your Delivery Date:
Our delivery service operates Monday to Friday (excluding Bank holidays) between the hours of 9 am to 6 pm only.
Please note that a delivery cannot be cancelled on the day of delivery as our deliveries are prepared the evening before scheduled delivery.
If our driver cannot contact you on the number provided by you or fails to gain access to your delivery address on the day then your delivery will be rescheduled for the next available day.
Please note, we do not offer a cardboard removal service. It is the responsibility of the customer to dispose of the packaging that your items are delivered in.
Due to the current Covid-19 guidelines, we cannot offer an assembly service at the moment. Our couriers will offer a contactless delivery service and will not enter your home.
If you require any further information on any of the above, one of our customer service representatives will be more than happy to help. You can call us on 042 9665423 or email us at info@clarkesalbany.ie
Please NOTE: Our delivery partners are not able to collect any packaging or pallets. Please properly dispose of any cardboard or pallets that come with your delivery.
